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FAQs

How long will my order take to arrive?
We aim to please and strive to have every order delivered to your door within 7 days of purchase.
 
You don’t appear to stock what I want; can you order in specific products?
Yes. Whilst we have a diverse product range there are times when specific products are not listed – let us know (using any method on our Customer Care page) and we’ll do our very best to service your needs!
 
How will my order be shipped?
All orders are sent by UK couriers as standard; larger orders will typically need to be signed for.
 
What is your returns policy?
You have 7 days from delivery date to  send an order back to us for exchange or a full refund.
We only accept returns which are unopened or  not damaged in any way. Customers covers return shipping costs.
 
I placed an order a week ago, but it hasn’t arrived as yet?
Please use our customer care form to notify us of your order details (date ordered, product, cost and order number) and situation so we can help.

Passionate About Your Pets

At Swift Pet Supplies we’re passionate about providing high quality and appealing products for your beloved animals. Our stock is hand-picked from long established distributors, and features the best value products available today. However, if you can’t find what you’re looking for, please contact us and let us know using the link below.

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